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FAQs | Templatation

FAQs

Here you can find frequently asked questions. We help you to find the answer!

To create a support ticket, follow these steps:
1. On The top right corner, Click on the "Create Ticket" or "Login" button.
3. Fill out the required information, including your name, email, and a detailed description of your issue.
4. Attach any relevant files or screenshots that can help us understand the problem better.
5. Submit the ticket.

Please include:
- A clear and concise description of your problem or question.
- Any steps you have already taken to try to resolve the issue.
- Relevant order numbers, product names, or URLs if applicable.
- Attachments like screenshots or files if they will help explain the issue.

Yes, after submitting a ticket, you will receive a confirmation email with a ticket ID. You can use this ID to check the status of your ticket via the Support page or through the link provided in the email.

Our support team strives to respond within 24-48 hours during business days. Response times may vary depending on the complexity of your issue.

If you do not receive a response within 48 hours, please check your spam/junk folder for any missed emails. You can also follow up by creating a new ticket referencing your original one.